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Post by account_disabled on Feb 22, 2024 3:14:43 GMT -6
Beat the competition We've put together some valuable tips to help your company prosper. satisfaction We can consider “customer satisfaction a term widely used to describe the way of measuring customer satisfaction with your services or products. This is typically done through a few different types of customer surveyswhich rate the level of interactionengagement and experience with your company. As Rocha and Christensen p. point out“customer Malaysia Phone Number List atisfaction is seen as the organization's greatest purpose and as the only way in which it can survive in the long term. As announced by Kotler and Keller p. “The company must measure satisfaction regularly because the key to retaining customers is satisfying them. Source AEDB . It is then understood that customer satisfaction is a continuous and necessary challengeto satisfy them it is necessary to invest time and business strategies to raise the level of excellence in the service provided. How customer satisfaction is measured Customer satisfaction is used to measure the likelihood that a customer will do business with your company again. It is typically measured on a simple scale of to . The more satisfied the customer isthe more likely they are to make another purchase from you. Satisfied customers often become fanspromoting your brand to friends and family. This is one of the ways to reach more people and nurture your customer base. Nowcustomers who rate ratings of or less are dissatisfied with your company.
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